Cancellation and Refund Policy

This policy explains the rules for cancelling Beyaz Tahta subscriptions and refunds. It applies together with the Distance Sales Agreement and the Preliminary Information Form; consumers' statutory rights are reserved.

1. Cancellation

You can cancel at any time on the "Plan & billing" page in your account. Cancelling stops the next renewal; you keep all features of your plan until the end of the paid period. When the period ends your account moves to the Free plan and your data is not deleted.

2. Right of withdrawal

As the subscription is performed instantly in electronic form once payment is confirmed, there is no right of withdrawal under Article 15(1)(ğ) of the Distance Contracts Regulation.

3. When we refund

• The same payment was charged more than once by mistake,
• The service could not be used because Beyaz Tahta was unavailable (the amount for the unavailable time),
• Bank transfers that could not be matched to your account,
• Other cases where the law requires a refund.

Otherwise, no partial or pro-rata refunds are made for a paid period. Downgrades take effect at the end of the period; upgrades only charge the difference for the remaining time.

4. Refund process

Send your refund request to [email protected] with your account email and the payment date. Approved refunds are made within 14 days to the card used for card payments, or to the IBAN you provide for bank transfers. The time to appear on your card depends on your bank.

5. Contact

Beyaz Tahta
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[email protected]